Refund policy
Refund and Exchange Policy
At Royalty Smith, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 7-day easy exchange and refund policy.
Exchange Policy
If you wish to exchange an item, please follow these guidelines:
- Contact us within 7 days of receiving your order.
- Items must be in their original condition and packaging.
- The customer is responsible for covering the shipping costs associated with exchanges.
- Custom orders are not eligible for return or exchange unless the issue is a manufacturing fault on our part.
Refund Policy
For returns and refunds, the following terms apply:
- Contact us within 7 days of receiving your order to request a refund.
- A service fee of 800 PKR will be deducted from the refund amount.
- Items must be in their original condition and packaging.
- Refunds will be processed via bank transfer only. Shipping costs are non-refundable.
- Refund requests for custom orders are only applicable in cases of manufacturing faults.
- Refunds cannot be processed in cash due to logistic company policies.
Refund and exchange requests will be processed within 7–10 working days after receiving the returned item.
Additional Notes
- Express Delivery: If you opt for express delivery and later return the product, delivery charges will not be refunded.
- Sale Items: All items purchased on sale are final sale and cannot be exchanged or refunded.
To initiate a return or exchange, please contact our customer service team at info@royaltysmith.com. Our team will guide you through the process and provide the necessary shipping details.
At RoyaltySmith, we are committed to ensuring your satisfaction and will do our best to address any concerns. Feel free to reach out to us with any issues or questions.